The support from Scrapebox developers is just horrid. I have never experienced something like that. I complained to them about the module for scrapebox called the rank tracker. It did not work on my computer correctly. It is used to track your site's rankings for specific keywords. It did not work at all.
I know the program was still and still is in beta version 2, but they were so pissed at me. They canceled my subscription for ranktracker module.
I mentioned my disappointment with this company on BHW forum, where all the spammers and scammers go and try to rank their website way high and spam people with email. Not the best place, but that is the forum where this company deals and answers questions to users of their program. In fact, Scrapebox is a spam program. It is mainly used to scrape search engines, to scrape emails, build spam link in comments, spin articles and create fake useless articles, etc.
I asked them the following:
It is sad people have to ask here technical questions, and licence questions, ONE REASON WHY! Because the support if you send them emails rarely responds...
So I expect that with version 2 of the SB also the support reply will become faster and more frequent.
The explanation from support was the following:
You have been given a full $15 refund for the RankTracker plugin.
They are just basically saying fuck you, we will not deal with you. And I bought the Scrapebox because of that module. And now they rather refund me then take criticism?
They are horrible people.
The developer of this program is a chick. Her nick on the spam forum BHW is Sweetfunny. Imagine some fat blob sitting behind the computer not taking criticism and you buy her fucking program?
You expect support of some sort. She must have banned a lot of people so that is why people rather ask on the forum where their identity is hidden.
SWEETFUNNY is a joke. She can't deal with support. She can only barely code, for some reason, and she just rather refunds you than to fix problems. The program is full of bugs. Some fake bullshit chick with her head stuck in a sand. She does not like criticism and to answer support questions.
There are so many complaints on BHW forum that they do not answer question. And people are rather asking questions on the forum, and THEY BOUGHT THE PROGRAM, then directly through email support.
The program is not easy to use, that is why you need support and this chick is not giving it.
Stay away or never ask questions or expect mediocre support. Maybe 30 % of your email answered, maybe.
- software sometimes works, it is pretty much useless because spamming comments is not favourable any more in seo, so your site might get penalyzed
- proxy scraper is useless, you wait hour to check all the proxies and out of few thousands you get one or two that work for few hours
- support is just horrid, the developer which is of course a woman accused me on public forum abnormal things, she lies a lot
- if you ask too much questions, they will just refund you rather than help you, so you get only original software without addons, that is why everybody asks rather on BHW forum that directly with email, many people have been banned and money has been stolen from them
- the software is for pure spammers, and creating a software like that is already bad, but the developer must be a bad person too to allow this to happen, and allow people spamming websites
MONEY VALUE 3/10
EASE OF USE 2/10
EMAIL SUPPORT 0/10
PROGRAM FUNCTIONALITY 0/10
And another post on BHW showing how great their support is
You have been refunded multiple times, and been told we will not be providing you with any further software. However you keep re-purchasing, so we have sent the details of this to our accounts manager at PayPal to have you blocked.
Again, please look elsewhere for a RankTracker and stop continually trying to hijack this thread as the BHW mods have already deleted a bunch of your posts.
Of course that is not true, because payment went through and I am still without that plugin.
UPDATE 14th January 2015
They completely disabled my software, so they stole not only 15 usd but also 57 usd of original software price.
THe screenshot is attached